Subscription and Purchase Terms

1. What this document covers

These Subscription and Purchase Terms describe how Empire software plans, subscriptions, one-time software purchases, add-ons, and related digital features are charged and provided. They form part of the Terms of Use.

2. Software plans

The features, limits, billing model, and price of a plan are displayed before purchase. A plan may be recurring, one-time, usage-based, or otherwise structured as shown at checkout.

Software access is limited to the plan, account, users, usage, and features included in the purchase.

3. Subscriptions

Where a plan is sold as a subscription, the billing period and recurring amount are shown before purchase. Subscriptions renew until cancelled unless the checkout or order states otherwise.

Cancellation stops future renewals and normally takes effect at the end of the current paid term unless a different outcome is required by law or stated in the Refund and Cancellation Policy.

If we change a recurring price, we will communicate the new price before it applies to a future renewal where reasonably required.

4. One-time software purchases

Some software access, add-ons, upgrades, credits, or digital features may be sold as a one-time purchase. A one-time purchase does not automatically recur unless the checkout clearly states that it does.

Any duration, usage limit, expiry, or account condition associated with a one-time purchase is shown in the applicable product description or order.

5. Upgrades and downgrades

You may change plans where the product supports it. The price, effective date, feature changes, and any credit or prorated adjustment are shown or communicated as part of the change.

A downgrade may reduce users, storage, usage limits, integrations, or other features when the downgrade takes effect.

6. Taxes on purchases

Prices are exclusive of transaction taxes unless stated otherwise. Applicable taxes, duties, or similar charges may be added at checkout or included in the amount shown where required by law.

7. Payment and currency

The final transaction currency and amount are confirmed before checkout. Payment processing may be provided by third-party payment providers.

Empire is not intended to store full payment card credentials. If payment fails, is reversed, or remains unpaid, access to paid features may be limited until the issue is resolved.

8. Digital delivery

Empire is a digital software product. Access is generally provisioned after the applicable account and payment checks are completed.

Some features may require setup, configuration, permissions, or connection to a supported third-party service before they become usable.

9. Usage and add-ons

Plans and add-ons may include usage, storage, workspace, integration, or user limits. We may restrict additional use once a limit is reached until the limit resets, the account is upgraded, or additional capacity is purchased where available.

Add-ons follow the billing model shown when they are purchased and may depend on an active base plan.

10. Refunds and cancellation

Refund and cancellation outcomes are set out in the Refund and Cancellation Policy and any additional terms displayed for the relevant purchase.

11. Changes and contact

We may update these terms as our software, plans, or billing models change. The current version is published at empirekeep.com/legal/subscription-terms.

Billing questions can be sent to support@empirekeep.com.